Shipping policy

Last Updated: May 13, 2026

GoodGrove is operated by Arven Brands LLC, a New York limited liability company with a mailing address at 418 Broadway, Ste N, Albany, NY 12207 ("GoodGrove," "we," "us," or "our"). This Shipping Policy explains where we ship, how long orders take to process and deliver, when title and risk of loss transfer to you, and how we handle lost, delayed, and damaged packages. This Shipping Policy applies to every order placed on trygoodgrove.com (the "Site"). It works alongside our Terms of Service, Refund Policy, and Subscription & Cancellation Policy; where this Shipping Policy is silent on a topic addressed in those documents, the other document controls.

SECTION 1 - WHERE WE SHIP

We ship only to addresses located within the forty-eight (48) contiguous United States and the District of Columbia.

We do not currently ship to:

• Alaska or Hawaii;
• U.S. territories, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands;
• APO, FPO, or DPO military addresses; or
• any international address outside the United States.

If you place an order with a shipping address in any of the excluded regions listed above, we may cancel the order and issue a refund of the purchase price. See Section 10 for international interest.

SECTION 2 - ORDER PROCESSING TIME

Orders typically process and ship within 1–2 business days from the date the order is placed. During promotional periods, new product launches, or holiday surges, processing may take slightly longer; we will note any extended processing windows on the Site or at checkout when applicable.

For purposes of this Shipping Policy, "business days" means Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or U.S. federal holiday begin processing on the next business day.

SECTION 3 - DELIVERY TIME

Most orders are delivered within 7–15 business days from the date your order ships, in addition to the processing time described in Section 2. Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by factors outside our control, including carrier delays, weather events, address verification issues, and high-volume shipping periods.

When a shipping label is generated for your order, you will receive a tracking email at the address associated with your order. That email is the primary way we communicate tracking information; please check your inbox (and spam or promotions folders) before contacting us about a missing tracking update.

SECTION 4 - SHIPPING COSTS

Shipping costs are calculated at checkout based on order quantity and any active promotions. The total shipping cost (if any) will appear on the checkout summary before you submit your order. Once your order is confirmed, the shipping cost shown at checkout is the amount you will be charged for shipping on that order.

SECTION 5 - ADDRESS ACCURACY

You are solely responsible for providing a complete and correct shipping address at checkout, including unit, suite, or apartment numbers and any delivery instructions necessary for the carrier to locate the address.

Once an order is confirmed, the shipping address cannot be changed. We are unable to redirect, intercept, or update the shipping address on a confirmed order, and we cannot pause an order in our fulfillment queue to wait for a corrected address. Please review your shipping information carefully before submitting your order.

If a package is returned to us because the address you provided was undeliverable, because delivery was refused, or because the package was unclaimed at a carrier facility, the rules in Section 4 (Refused or Undelivered Packages) of our Refund Policy apply. In summary, we will refund the product cost less the original shipping cost and less a $5 restocking fee. Please refer to the Refund Policy for the full terms.

SECTION 6 - RISK OF LOSS; TITLE TRANSFER

Title to the products you order and risk of loss for those products pass to you at the point of carrier handoff — meaning when our fulfillment partner transfers the package to the shipping carrier ("FOB shipping point"). This allocation reflects the default rule under New York Uniform Commercial Code Section 2-509 for shipment contracts.

Despite this legal allocation, GoodGrove will work with customers in good faith to resolve packages that are lost in transit, damaged in transit, or otherwise undelivered through no fault of the customer. Where we determine, in our reasonable discretion, that a goodwill replacement or refund is appropriate, we will provide one even though the legal risk of loss has shifted to you. The specific procedures for lost, delayed, missing, and damaged packages are set out in Sections 7 through 9 below and in our Refund Policy Section 3 (Damaged or Defective Products), Section 5 (Tracking Shows "Delivered" But the Package Is Missing), and Section 6 (Lost or Delayed Packages).

SECTION 7 - LOST OR DELAYED PACKAGES

If your tracking shows no carrier movement for more than 7 business days after the order shipped, please email us at support@trygoodgrove.com with your order number. We will open an inquiry with the carrier and work with you on the next steps, which may include a replacement, a refund, or further investigation depending on what the carrier reports.

Claims for a package that did not arrive must be submitted to us within 30 days of the estimated delivery date. We may not be able to honor lost-package claims submitted after that 30-day window because the carrier's investigation period will typically have closed.

SECTION 8 - TRACKING SHOWS DELIVERED, BUT PACKAGE IS MISSING

If carrier tracking shows your order was delivered but you cannot find the package, please follow these four steps before contacting us. This sequence resolves most "missing-but-delivered" cases without further action.

1. Wait 48 hours. Carriers occasionally mark a package as delivered before the courier completes the route. The package often arrives within one to two days of the "delivered" scan.
2. Check around your delivery location. Look for the package on your porch, behind planters or furniture, in a mailroom, parcel locker, or leasing office, with neighbors, and with anyone else in your household who may have brought it inside.
3. Contact the carrier. File a missing-package claim or trace request directly with the carrier shown on your tracking email. The carrier has GPS data and route information we cannot access on your behalf.
4. Email support. If the package still has not turned up after the steps above, email us at support@trygoodgrove.com with your order number and a brief description of the steps you have taken. We will work with you on a goodwill basis — typically a replacement or refund — where we believe that resolution is appropriate, even though title and risk of loss had passed to you under Section 6.

Goodwill replacements and refunds are provided at our reasonable discretion and are not guaranteed. We may decline to provide a goodwill remedy where there is a pattern of delivered-but-missing claims on the same account or shipping address.

SECTION 9 - DAMAGED PACKAGES

If your order arrives with the outer packaging or the product itself visibly damaged, please email us at support@trygoodgrove.com within 14 days of delivery and include:

• your order number;
• clear photographs of the damaged outer packaging;
• clear photographs of the damaged product (including the bottle, seal, label, and any leakage); and
• a brief description of what you observed when the package arrived.

If we confirm the damage, you may elect, in your message, either a replacement of the damaged item or a refund of the purchase price for the damaged item. No return is required in most damage cases. The detailed terms governing damaged-goods claims, including how the refund is calculated and what we may require for verification, are set out in Section 3 of our Refund Policy and control where this section is silent.

SECTION 10 - INTERNATIONAL SHIPPING

We do not currently ship to international addresses outside the United States (see Section 1).

If you would like to be notified when GoodGrove becomes available in your country, you may email us at support@trygoodgrove.com with the subject line "International Interest" and tell us where you are. Sending that email does not place an order, does not commit us to ship to your country, and does not create any obligation on our part to fulfill international orders. We do not currently maintain a waitlist or guarantee any future expansion of our shipping regions.

SECTION 11 - CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes in our operations, our carrier relationships, or applicable law. For material changes, we will provide at least 30 days' advance notice by updating the "Last Updated" date above and, where appropriate, by emailing customers with active orders or active subscriptions. Non-material changes (such as typographical corrections or minor clarifications) may be made without advance notice. Your continued use of the Site after the new Last Updated date constitutes acceptance of the updated Shipping Policy with respect to orders placed on or after that date.

SECTION 12 - CONTACT

If you have questions about this Shipping Policy, your order, or a shipment-related concern, please reach out:

• Email: support@trygoodgrove.com
• Mailing address: Arven Brands LLC, 418 Broadway, Ste N, Albany, NY 12207
• Business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays

For order-specific issues, including missing, delayed, or damaged packages, email is the fastest way to reach us; please include your order number and, where applicable, photographs of the package or product.