Refund policy

Last Updated: May 13, 2026

GoodGrove is operated by Arven Brands LLC ("GoodGrove," "we," "us," "our"), a New York limited liability company with a mailing address of 418 Broadway, Ste N, Albany, NY 12207. This Refund Policy is part of the binding agreement between you and GoodGrove and is incorporated into our Terms of Service. It applies to purchases made through trygoodgrove.com. Capitalized terms not defined here have the meaning given in the Terms of Service.

We want you to feel the difference. The sections below explain when refunds are available, how to request one, and how we handle subscription renewals, damaged shipments, lost packages, refused deliveries, chargebacks, and purchases made outside our authorized channels. If you have any questions, email us at support@trygoodgrove.com.

SECTION 1 - THE GOODGROVE 90-DAY MONEY-BACK GUARANTEE (FIRST-TIME ORDERS)

If you don't notice meaningful joint comfort, recovery support, or healthy uric acid support within 90 days of receiving your first GoodGrove order, simply email support@trygoodgrove.com and we'll refund the cost of the product. Open the bottle. Take the capsules. Give it the full 90 days. The product has to be ingested to evaluate it — that's the whole point of the guarantee.

Eligibility

  • The 90-day window begins on the date your order is delivered (per carrier tracking confirmation).
  • Available to first-time GoodGrove customers only.
  • Limited to one Money-Back Guarantee refund per household.
  • Open bottles are fine. The capsules need to be taken to evaluate the product.
  • Bundle orders (2-bottle, 3-bottle) qualify as a single first-time purchase — the refund covers the bundle as a whole, not individual bottles.
  • Subscription renewal orders (after the first order) are covered by Section 2 below, not by this guarantee.

What we refund

  • Refund amount: the product cost paid at the time of purchase.
  • Original shipping fees (if any) are not refunded, except where we made the error (e.g., we shipped the wrong item or the order was lost in transit).
  • Optional shipping protection fees are not refundable.
  • No return required in most cases. You keep the product. Because no return is required, you do not pay return shipping.
  • If you choose to exchange your product instead of refunding, the 90-Day Money-Back Guarantee no longer applies (because the exchange affirms satisfaction with the replacement).

How to request a Money-Back Guarantee refund

  1. Email support@trygoodgrove.com from the email address associated with your order, with the subject line "REFUND REQUEST".
  2. Include your order number and a brief description of why you're requesting a refund.
  3. We respond within 2 business days. Once approved, refunds are issued to the original payment method used at the time of purchase, typically within 7 business days from approval. Bank posting may take an additional 3–10 business days, depending on your card issuer.

SECTION 2 - REFUNDS ON SUBSCRIPTION RENEWAL ORDERS

The 90-Day Money-Back Guarantee in Section 1 covers your first subscription order the same way it covers a first-time one-time purchase. Renewal orders — meaning the second shipment onward on an active subscription — are governed by this section.

  • Window: 30 days from the delivery date of the renewal shipment.
  • Handling fee: a $5 handling fee is deducted from your refund to cover renewal-order handling costs.
  • No return required. In our experience, processing a return on a single bottle of capsules costs more than the bottle itself, so we don't ask you to send it back. You keep the product.
  • Refund amount: product cost paid for that renewal, less the $5 handling fee. Original shipping (if any) is not refunded.
  • One refund per renewal cycle. If you want to stop future renewals, see the cancellation rules in our Subscription & Cancellation Policy.

To request a renewal-order refund, email support@trygoodgrove.com within 30 days of the renewal shipment's delivery, with the subject line "REFUND REQUEST" and your order number. We respond within 2 business days; refunds are issued to the original payment method within 7 business days from approval.

Cancelling a subscription is separate from refunding a renewal. Cancelling stops future charges; refunding addresses a charge that has already happened. For cancellation methods, cutoffs, pause and skip mechanics, price-change notice, and dunning, please see the Subscription & Cancellation Policy.

SECTION 3 - DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or with the wrong item, please contact us at support@trygoodgrove.com within 14 days of delivery and include:

  • Your order number;
  • Clear photos of the damaged or defective product; and
  • A photo of the shipping box if there is exterior damage.

You may elect either a free replacement or a full refund of the affected product, at your choice. You do not need to return the damaged or defective item. Replacements ship at no cost to you. Refunds are issued to the original payment method within 7 business days of approval.

SECTION 4 - REFUSED OR UNDELIVERED PACKAGES

If a package is returned to us as undeliverable — because of an incorrect address, refused delivery, or unclaimed delivery — we will refund the product cost less the original shipping fee and a $5 restocking fee. The refund is issued to the original payment method within 7 business days of the package's return to our facility.

If the carrier indicates that the package can still be redelivered (for example, after an address correction), you may also resolve the issue with the carrier directly. Once an order has been confirmed and dispatched, we cannot change the delivery address or redirect a shipment in transit. Please make sure your shipping address is correct at checkout.

SECTION 5 - TRACKING SHOWS "DELIVERED" BUT THE PACKAGE IS MISSING

Carriers occasionally pre-mark packages as delivered, set them down at a side door, or hand them to a household member or neighbor. If your tracking shows "Delivered" but you can't find the package, please follow these four steps before contacting us:

  1. Wait 48 hours after the "delivered" timestamp. Packages frequently arrive within a day or two of being scanned as delivered.
  2. Check with neighbors and other household members, and look in secure spots — the front porch, garage, side door, mailroom, or wherever a property manager or front desk might hold packages.
  3. Contact the carrier to file a missing-package or delivery claim. Carriers often have additional GPS-level delivery information that customers can request.
  4. Email support@trygoodgrove.com with the subject line "REFUND REQUEST". Include your order number and a short description of what you've already done. We will work with you on a goodwill basis — in most cases this means a free replacement or a refund — where the circumstances support it.

This goodwill posture is not a guarantee; it's how we generally handle these situations. We reserve the right to decline replacement or refund where the facts don't support it (for example, repeated lost-package claims on the same address).

SECTION 6 - LOST OR DELAYED PACKAGES

If your order has shipped but the carrier shows no tracking movement for 7 business days, please email support@trygoodgrove.com with your order number. We will work with the carrier on your behalf to locate the package or arrange a replacement.

You must file a lost-package claim with us within 30 days of the estimated delivery date shown in your shipping confirmation email. Claims submitted after that 30-day window cannot be honored, because most carriers stop accepting trace requests after that point.

"Business days" means Monday through Friday, excluding U.S. federal holidays.

SECTION 7 - CHARGEBACKS

If you have a question or concern about a charge — including a subscription renewal, a refund timing question, or a charge you don't recognize — please contact us first at support@trygoodgrove.com. We can almost always resolve issues directly, and faster than a chargeback.

Initiating a chargeback before contacting us may delay any refund and may result in suspension of your account or active subscription. If you initiate a chargeback for a charge that we believe is valid, we may dispute the chargeback with your card issuer. Repeated or pattern-of-conduct chargebacks may result in termination of your account and refusal of future orders, consistent with our Terms of Service.

SECTION 8 - INTERNATIONAL CUSTOMERS AND SHIPPING LIMITATIONS

GoodGrove ships and processes refunds only for orders delivered to addresses in the forty-eight (48) contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories (Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands), APO/FPO/DPO military addresses, or any international address outside the United States.

If a package somehow reaches an address outside the regions we serve (for example, through a freight forwarder), that order is not eligible for a refund, replacement, or warranty service under this Policy.

SECTION 9 - PRODUCTS PURCHASED OUTSIDE AUTHORIZED CHANNELS

Refunds, replacements, and warranty service are only available for GoodGrove products purchased through an Authorized Channel. Authorized Channels currently consist of:

  • This website (trygoodgrove.com); and
  • Any GoodGrove storefront on Amazon that we have expressly designated as authorized.

Products purchased from any other source — including third-party Amazon sellers other than our designated storefront, eBay, Temu, TikTok Shop, Walmart Marketplace, Facebook Marketplace, Instagram resellers, or any retail or online channel not designated by us — are not eligible for refund, replacement, exchange, or warranty service. Products from unauthorized sources may have been stored improperly, repackaged, tampered with, or counterfeited, and we cannot verify their authenticity, safety, or efficacy. For more information, see our Authorized Resale Policy.

SECTION 10 - HOW TO REQUEST A REFUND

The fastest way to reach us about a refund is by email.

  1. Email support@trygoodgrove.com from the email address associated with your order.
  2. Use the subject line "REFUND REQUEST" so our support team can route your message quickly.
  3. Include the following:
    • Your order number;
    • The reason for your refund request;
    • Clear photos, if your request is based on damaged, defective, or wrong items received; and
    • Any tracking-related details if your request involves a missing or lost package (see Sections 5 and 6).
  4. We respond to refund requests within 2 business days, Monday through Friday, excluding U.S. federal holidays.
  5. Once approved, refunds are processed to the original payment method within 7 business days of approval. Bank posting timelines vary and may add an additional 3–10 business days before the refund appears on your statement.

Refunds are issued only to the original payment method used at the time of purchase. We are not able to issue refunds to a different card, account, or person.

SECTION 11 - RETURNS — MAILING ADDRESS

In most cases, no return is required to receive a refund (see Sections 1 through 5). If we determine that a return is required for your specific situation, we will provide you with a return shipping label and a return mailing address by email after your refund request has been reviewed.

For security and operational reasons, we do not publish a public return mailing address in this Policy. Please do not mail products back to us without first emailing support@trygoodgrove.com and receiving written return instructions and a Return Authorization. Returns received without prior authorization cannot be processed and will not be eligible for refund.

SECTION 12 - MARKETING STATEMENTS ABOUT THE MONEY-BACK GUARANTEE

You may see badges, banners, or marketing language on trygoodgrove.com or in our advertising that say things like "100% Money-Back Guarantee," "Risk-Free Trial," "90-Day Risk-Free Trial," "No questions asked," or "Feel better or it's free." These statements all refer to the 90-Day Money-Back Guarantee in Section 1 and are subject to the eligibility rules and conditions in this Policy.

In particular, those statements apply to first-time GoodGrove orders only — this is what the asterisk in "*First order only" on our product pages refers to. Subscription renewal orders are governed by Section 2, and the other situations covered by this Policy (damaged or defective product, refused packages, missing packages, lost packages, chargebacks, international addresses, products bought from unauthorized channels) are governed by their respective sections above.

SECTION 13 - CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. For material changes — meaning changes that meaningfully reduce your refund rights or change the conditions for receiving a refund — we will provide at least 30 days' advance notice by posting an updated version of this Policy on trygoodgrove.com with a new "Last Updated" date and, where we have your email address on file, by email.

Existing orders are honored under the terms in effect at the time the order was placed. If you have a pending refund request when this Policy changes, the version of this Policy in effect on the date of your purchase will apply to your refund.

Non-material changes — for example, formatting fixes, typo corrections, clarifications that don't reduce your rights, or updates to contact information — may take effect immediately when posted, with the "Last Updated" date revised accordingly.

SECTION 14 - CONTACT

If you have any questions about this Refund Policy or about a specific order, please contact us:

  • Email: support@trygoodgrove.com
  • Mailing address: Arven Brands LLC, 418 Broadway, Ste N, Albany, NY 12207
  • Business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays

For questions about cancelling a subscription, see our Subscription & Cancellation Policy. For shipping timelines and where we ship, see our Shipping Policy. For the broader terms that govern your purchase, see our Terms of Service.