Terms of service

Last Updated: May 13, 2026

See also: Mobile Messaging Terms · Authorized Resale Policy

GoodGrove is operated by Arven Brands LLC ("GoodGrove," "we," "us," "our"), a New York limited liability company with a mailing address at 418 Broadway, Ste N, Albany, NY 12207. These Terms of Service (these "Terms" or this "Agreement") constitute a binding legal contract between you and Arven Brands LLC and govern your access to and use of trygoodgrove.com (the "Site") and any Products, Subscriptions, content, and services we make available through the Site (collectively, the "Service"). By creating an Account, placing an order, starting a Subscription, signing up for our SMS or email programs, or otherwise using the Site or the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, Refund Policy, Shipping Policy, Subscription & Cancellation Policy, Mobile Messaging Terms, and Authorized Resale Policy (each as posted on the Site and incorporated into these Terms by reference). If you do not agree, do not use the Site or place an order.

SECTION 1 - IMPORTANT NOTICE ABOUT YOUR LEGAL RIGHTS

By using this Site or placing an order, you agree to mandatory binding arbitration with the AAA, waive class actions, mass actions, and the right to a jury trial, accept a $500 limitation of liability, and have one (1) year to bring any claim. See Section 21 (Limitation of Liability), 24 (Statute of Limitations), and 25–28 (Arbitration and Waivers). You may opt out of the arbitration agreement and the waivers within thirty (30) days of first agreeing to these Terms by emailing legal@trygoodgrove.com — see Section 25 for the exact procedure.

SECTION 2 - DEFINITIONS

For purposes of these Terms, the following capitalized terms have the meanings set forth below:

  • "Account" means your registered customer account on the Site.
  • "Authorized Channel" means the Site (trygoodgrove.com) and any retailer or marketplace that we expressly designate as authorized in our Authorized Resale Policy (currently limited to a designated GoodGrove storefront on Amazon, when and if active).
  • "Last Updated" means the date stated at the top of these Terms.
  • "Product(s)" means the dietary supplement products and any related goods that we sell through the Site.
  • "Service" means the Site, the e-commerce platform, the Subscription program, the Mobile Messaging program, and any related services we provide.
  • "Subscription" means a recurring purchase of one or more Products under a selling plan that automatically renews until cancelled.
  • "Site" means trygoodgrove.com and any subdomains we operate.
  • "You," "your" means the natural person agreeing to these Terms.

SECTION 3 - ELIGIBILITY

You must be at least eighteen (18) years of age to access the Site, create an Account, place an order, or start a Subscription. By using the Site or placing an order, you represent and warrant that:

  • (a) you are at least eighteen (18) years old;
  • (b) you have the legal capacity to enter into a binding contract under U.S. law;
  • (c) you are accessing the Site from within the United States; and
  • (d) your shipping address is located within the United States.

The Site is intended for customers in the forty-eight (48) contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands), APO/FPO/DPO military addresses, or any international address outside the United States. Orders placed for delivery to any of those excluded regions may be cancelled at our discretion.

We may rely on your representation of age and U.S. residency, and we are not liable for any loss arising from a misrepresentation.

SECTION 4 - ACCOUNT SECURITY

If you create an Account on the Site, you are responsible for:

  • (a) maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes;
  • (b) all activity that occurs under your Account, whether or not authorized by you;
  • (c) promptly notifying us at support@trygoodgrove.com of any actual or suspected unauthorized use of your Account or any other breach of Account security; and
  • (d) keeping your contact, billing, and shipping information current, complete, and accurate.

We reserve the right, in our reasonable judgment, to lock, suspend, or terminate any Account that we believe has been compromised, accessed without authorization, used in violation of these Terms, or used in connection with fraudulent activity. We are not liable for any loss or damage arising from your failure to safeguard your credentials or from your failure to provide prompt notice of unauthorized use.

SECTION 5 - GENERAL CONDITIONS

We reserve the right, consistent with applicable law, to refuse service, cancel orders, limit the quantity of Products purchased per person or per household, suspend Accounts, or restrict access to the Site or the Service where we determine in our reasonable judgment that activity:

  • (a) is fraudulent or shows fraud signals (including suspect velocity, mismatched billing and shipping information, or use of disposable payment instruments);
  • (b) appears to be intended for resale outside Authorized Channels;
  • (c) constitutes Account abuse or refund-policy abuse (including a pattern of repeated returns, disputed deliveries, or chargebacks);
  • (d) involves unauthorized access or attempted unauthorized access to any Account, system, or data;
  • (e) originates from a person, organization, or country on a U.S. or international sanctions list, or from a jurisdiction outside the supported shipping geography described in Section 3; or
  • (f) otherwise violates these Terms or applicable law.

You understand that your content (excluding payment-card information) may be transferred unencrypted and may involve (i) transmissions over various networks and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. Payment-card information is encrypted in transit by our payment processors.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the Site through which the Service is provided, without our express written permission.

SECTION 6 - ACCURACY OF INFORMATION; NO MEDICAL CLAIMS

Information posted on the Site (other than express representations we make about our Products in Product descriptions, the Refund Policy, the Shipping Policy, the Subscription & Cancellation Policy, the Mobile Messaging Terms, the Privacy Policy, and these Terms) is provided for general informational purposes only. Historical information may not be current, and we may modify the Site or its informational content at any time without notice. Reliance on general informational content is at your own risk.

Where the Site references scientific studies, research, or peer-reviewed literature, those citations refer to peer-reviewed research on the individual ingredients used in our Products and not to clinical trials on GoodGrove finished Products. Individual ingredient research is provided for informational purposes only and does not establish that any GoodGrove finished Product will achieve any particular health, wellness, or lifestyle outcome.

Information on the Site is not medical advice and is not a substitute for the advice of a qualified healthcare provider. See Section 7 (No Medical Advice; FDA / DSHEA Disclaimer) for additional disclosures. Nothing in this section limits or waives our obligations under applicable law regarding the Products themselves, which are governed by Section 20 (Disclaimer of Warranties), Section 21 (Limitation of Liability), the Refund Policy, and applicable consumer-protection statutes (including the Magnuson-Moss Warranty Act and state implied-warranty statutes).

SECTION 7 - NO MEDICAL ADVICE; FDA / DSHEA DISCLAIMER

The information and content on the Site, in our Product descriptions, and in our Subscription and Mobile Messaging communications is provided for general informational purposes only and is not medical advice, a medical diagnosis, or a substitute for the advice of a qualified healthcare provider.

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Consult your healthcare provider before using any Product, especially if you are pregnant, nursing, taking any medication, have a medical condition, or are scheduled for surgery. Discontinue use and seek medical attention if you experience an adverse reaction. Individual results vary, and we do not guarantee any particular health, wellness, or lifestyle outcome. Customer testimonials, reviews, photos, and case studies on the Site reflect the personal experiences of individual users and are not necessarily representative of all users of our Products.

SECTION 8 - PRODUCTS; LOT VARIATION; RECALL

Our Products are dietary supplements available exclusively through Authorized Channels (see Section 13). Because our Products are made from natural ingredients and are produced in batches:

  • The capsule color, capsule fill weight, fill density, and packaging of our Products may vary slightly from lot to lot due to natural variation in raw ingredients and routine quality-control adjustments. Variations of this kind do not affect the safety, efficacy, or compliance of the Product with its label.
  • Product images on the Site are illustrative; actual Products may differ in cosmetic appearance.
  • We may from time to time update Product labels, ingredient sourcing (for example, switching the source of a botanical ingredient), country-of-origin information, manufacturing facility, or formulation, consistent with applicable law and the disclosures in our Privacy Policy.
  • Each Product bears an expiration or "best-by" date on its label. Use Products before that date for best results. Store Products at room temperature, away from heat, humidity, and direct sunlight, and out of reach of children and pets.

Recalls. We monitor adverse-event reports and product-quality complaints on an ongoing basis. If we determine that a lot of a Product may pose a safety risk, we may, in coordination with the U.S. Food and Drug Administration, conduct a voluntary recall of the affected lot. Consistent with FDA guidance and industry practice, we will consider initiating a voluntary recall when the cumulative complaint signal indicates serious risk (for example, where a single lot has been associated with seven (7) or more reported illnesses or three (3) or more hospitalizations potentially attributable to the Product). Recall notifications will be sent by email to affected customers, posted on the Site, and reported to the FDA as required.

Quantities are limited; we may, in our reasonable judgment, limit, allocate, or decline orders.

SECTION 9 - PRICING; MODIFICATIONS; HONORING ORDERS

(a) Single-purchase orders. Prices, Product descriptions, and the Service may be modified at our discretion at any time, except that once we have accepted your single-purchase order (acceptance occurs at shipment confirmation per Section 10), the price for that order is locked. If we increase the price of a Product after you have placed a single-purchase order but before we have shipped it, you have the right to cancel the order for a full refund of any amount you have paid.

(b) Subscriptions. Recurring billing for an active Subscription will continue at the price posted at the time of your most recent Subscription order acceptance until we provide notice of a change. Renewals will bill at the then-current rate. We will provide notice by email at least seven (7) days in advance of any material change to the price, billing frequency, or material terms of your Subscription before that change takes effect on a future renewal. You may cancel your Subscription before the effective date of the change to avoid the new price. If you do not cancel, the change will apply to your next renewal. See Section 11 (Subscription Program) and the Subscription & Cancellation Policy for additional detail.

(c) Pricing errors; right to correct. Despite our best efforts, a small number of Products on the Site may be mispriced, incorrectly described, or shown with inaccurate availability. If we discover a pricing error, typographical error, or other inaccuracy in respect of a Product after you have placed an order but before we have shipped it, we may:

  • (i) contact you by email to confirm the correct price and obtain your consent to proceed at the correct price; or
  • (ii) cancel the order and refund the original charge to your payment method.

We are not obligated to honor a price that is the result of an obvious pricing error, system glitch, or unauthorized promotional code, even after order placement and even after a charge has been authorized. Where we cancel an affected order, we will refund any amount you have paid promptly to the original payment method.

We are not liable for any modification, suspension, discontinuance, or future-order price change made consistent with this section.

SECTION 10 - ORDER ACCEPTANCE; BILLING

Order acceptance. Your placement of an order constitutes an offer to purchase Products subject to these Terms. We reserve the right to accept or decline your offer in our reasonable discretion. No contract is formed until we send you a shipment confirmation email. We may decline an order that we suspect is fraudulent, automated, intended for resale outside Authorized Channels, made in violation of these Terms, or originating from outside the supported shipping geography described in Section 3. If we decline an order after charging your payment method, we will refund the charge to the original payment method.

Payment. All charges are stated and processed in U.S. Dollars. By placing an order or starting a Subscription, you authorize us and our payment processors to charge your designated payment method for the amounts due, including all applicable taxes and shipping.

Account-Updater Consent. We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information, when your credit card has expired, has been reissued, or is otherwise updated. This is provided through automated account-updater services offered by Visa (Visa Account Updater, "VAU"), Mastercard (Automatic Billing Updater, "ABU"), and similar services from other card networks. If you wish to opt out of your credit card's updating service, you should contact your credit card issuer.

Chargebacks. If you believe a charge from us is incorrect, please contact us at support@trygoodgrove.com first so we can attempt to resolve it. If you initiate a chargeback for a charge that we believe is valid, we may:

  • (a) dispute the chargeback with your card issuer using order, shipping, and Account records;
  • (b) suspend your Account and any active Subscription pending resolution of the dispute;
  • (c) decline future orders from you; and
  • (d) recover the disputed amount, plus reasonable costs and expenses, to the extent permitted by applicable law.

A pattern of chargeback abuse may result in termination of your access to the Site and any active Subscription.

Account information. You agree to provide and maintain current, complete, and accurate Account, billing, and shipping information. We are not liable for any charge, fee, delivery delay, or non-delivery caused by inaccurate or out-of-date information.

SECTION 11 - SUBSCRIPTION PROGRAM (AUTO-RENEWAL)

Please read this section carefully. It governs recurring billing.

Auto-renewal. When you place an order on a Subscription selling plan, your Subscription will automatically renew until you cancel. You authorize us and our payment processors to charge your payment method on file for each Subscription order, including applicable taxes and shipping, at the then-current price for each renewal until you cancel.

Cadence. Subscriptions renew every four (4) weeks (every 28 days). We do not currently offer any other Subscription cadences.

How to Cancel

You may cancel your Subscription at any time, without fee or penalty, using any of the following three methods:

  1. Online portal. Visit trygoodgrove.com/a/loop_subscriptions/get-subscription-link, enter the email associated with your Subscription, click the secure log-in link we email you, and select "Cancel subscription." This portal is also reachable via the "Manage Subscription" link in the footer of any GoodGrove page or subscription email.
  2. Email. Send an email to support@trygoodgrove.com with the words "CANCEL SUBSCRIPTION" in the subject line, including the email address associated with your Account and your most recent order number, if available.
  3. U.S. mail. Send a written cancellation request to: Arven Brands LLC, Attn: Subscriptions, 418 Broadway, Ste N, Albany, NY 12207, including the email address associated with your Account and your most recent order number, if available.

We will not require you to call a live representative to cancel. We do not publish a cancellation phone line and we do not require any voice or video call to cancel.

When Cancellation Takes Effect

Cancellation takes effect at the end of your then-current billing period. Your Subscription will not renew after that period ends, and you will not be charged for any renewal after the effective date of cancellation. Cancellation does not reverse a Subscription order that has already been placed and charged. Refund eligibility for orders that have already been placed is governed by the Refund Policy and Section 16 of these Terms.

Price Changes

We may change the price, billing frequency, or material terms of your Subscription from time to time. We will provide at least seven (7) days' advance notice by email of any such material change before that change takes effect on a future renewal. You may cancel your Subscription at any time before the effective date of the change to avoid the new price.

Failed Payments and Dunning

If a Subscription charge fails (for example, because your card has expired or has insufficient funds), we may retry the charge up to ten (10) times over a reasonable period before pausing your Subscription. We will not email you on every retry. After the final unsuccessful retry, we will pause your Subscription and send you a single notification asking you to update your payment method. If you do not update your payment method, your Subscription will remain paused and no further charges will be attempted.

Refunds on Renewal Subscription Orders

The 90-day money-back guarantee described in Section 16 (Refunds; 90-Day Money-Back Guarantee) applies only to your first-time order, one (1) per household. Subsequent Subscription renewal orders may be refunded only as provided in the Refund Policy, which provides a limited 30-day window with a $5 handling fee, no return required. See the Refund Policy for full terms and exclusions.

Pause, Skip, or Swap

You may request to pause your Subscription for up to thirty (30) days, skip a delivery, or swap to a different Product on a Subscription plan by emailing support@trygoodgrove.com. We will use commercially reasonable efforts to honor pause, skip, and swap requests received before your next billing date.

Additional terms apply. Additional terms governing Subscriptions, including pause limits, skip rules, swap rules, and customer-portal mechanics, are set forth in the Subscription & Cancellation Policy, which is incorporated by reference.

SECTION 12 - CHANNEL RESTRICTION; AUTHORIZED RESALE

You agree that any Product you purchase from us is for your personal, non-commercial use. You will not resell, redistribute, modify, repackage, relabel, or export any Product that you order from the Site. Resale of our Products outside Authorized Channels can result in the Product becoming materially different — for example, due to improper storage, exposure to heat or humidity, expiration, repackaging, or counterfeiting — which may affect Product safety, efficacy, or our ability to honor any warranty, refund, or guarantee.

Authorized Channels for purchase of Products are limited to: (a) the Site (trygoodgrove.com), and (b) any GoodGrove storefront on Amazon that we expressly designate as authorized in our Authorized Resale Policy. Products purchased from any source other than an Authorized Channel — including, without limitation, eBay, Walmart Marketplace, Temu, TikTok Shop, or any unauthorized Amazon listing — are not eligible for refund, replacement, exchange, or warranty service from us, and any representation made about such Products by a third-party seller is not binding on us.

We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, or distributors. See the Authorized Resale Policy for additional terms, including reseller obligations, our trademark policy, and counterfeit warnings.

SECTION 13 - MOBILE MESSAGING (SMS)

When you provide your mobile number and opt in to our SMS program (for example, by checking a separate, unchecked SMS opt-in box at checkout, by texting a keyword to our shortcode, or via an opt-in widget on the Site), you consent to receive recurring marketing, transactional, and promotional text messages from GoodGrove, including messages sent using an automatic telephone dialing system, to the mobile number you provided. We comply with the Telephone Consumer Protection Act (TCPA) and the FCC's 2024 one-to-one consent rule; SMS opt-in is collected via a checkbox at checkout that is separate from email opt-in and is unchecked by default.

Your consent is not a condition of purchase. Message frequency varies; you should expect up to eight (8) marketing messages per month. Message and data rates may apply depending on your carrier plan.

Opt-out. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any of our text messages to opt out. After you reply STOP, you will receive one final confirmation message and no further marketing messages.

Help. Reply HELP to any of our text messages, or email support@trygoodgrove.com, for support.

Carriers. Carriers (including AT&T, T-Mobile, Verizon, and MVNOs) are not liable for delayed or undelivered messages.

Eligibility. You must be 18 years of age or older and the owner or authorized user of the wireless device on which you receive messages.

Additional terms apply. Additional terms governing our SMS program are set forth in the Mobile Messaging Terms, which is incorporated by reference.

SECTION 14 - SHIPPING; TITLE; RISK OF LOSS

We ship Products only to addresses in the forty-eight (48) contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories (Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands), APO/FPO/DPO military addresses, or any international address outside the United States. See the Shipping Policy for full details on supported regions, processing time, and delivery time.

Address accuracy. You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for non-delivery, return-to-sender, lost-in-transit, or reshipment costs caused by an inaccurate, incomplete, or out-of-date shipping address you provide, by refused deliveries, or by absences during a delivery window. Once an order is placed, we are not able to modify the shipping address.

Title and risk of loss. Title to and risk of loss for Products pass to you upon our delivery of the Products to the carrier (FOB shipping point, consistent with U.C.C. Section 2-509(1)(a)).

Lost-in-transit goodwill commitment. Notwithstanding the foregoing risk-of-loss allocation, where a package is genuinely lost in transit (as evidenced by carrier tracking, an absence of delivery scans, or a confirmed delivery to the wrong address), we will, on a goodwill basis and in our reasonable discretion, work with you to investigate, replace, or refund the affected Product, consistent with the procedures described in the Shipping Policy and the Refund Policy.

See the Shipping Policy for additional terms, including lost / delayed / stolen procedures, damaged-package claim windows, business-day definitions, and delivery-time estimates.

SECTION 15 - REFUNDS; 90-DAY MONEY-BACK GUARANTEE

We stand behind our Products with a 90-day money-back guarantee, available for first-time orders only and limited to one (1) refund per household. The 90-day window runs from the date of delivery of the order eligible for the guarantee. The money-back guarantee does not require you to return the Product in most cases.

The 90-day money-back guarantee applies only to the customer's first-time order. Subscription renewal orders, repeat one-time orders, and orders by customers who have previously received a money-back guarantee refund are subject to the limited refund terms set forth in the Refund Policy. Orders placed through any source other than an Authorized Channel are not eligible for refund, as described in Section 12.

For full eligibility criteria, refund-request procedures, processing timelines, exclusions, damaged-package and lost-tracking-shows-delivered processes, and chargeback handling, see the Refund Policy, which is incorporated by reference.

SECTION 16 - USER COMMENTS, REVIEWS, AND SUBMISSIONS

When you submit any content to the Site or to us — including reviews, photos, videos, testimonials, comments, ideas, suggestions, or feedback (collectively, "User Submissions") — you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully-paid, sublicensable, and transferable (including in connection with a merger, acquisition, sale of assets, financing, or other corporate transaction) license to use, copy, store, modify, adapt, translate, publish, broadcast, distribute, publicly perform, display, and otherwise exploit your User Submission in any media now known or later developed, in connection with the marketing, advertising, and operation of GoodGrove and our Products. You also grant us the right to use your name, social media handle, image, voice, and likeness in connection with such use, and you waive any moral rights to the maximum extent permitted by law.

You represent and warrant that:

  • (a) you own or control all rights necessary to grant this license;
  • (b) your User Submission is accurate, is not defamatory or unlawful, does not infringe any third party's rights, and does not violate any law;
  • (c) your User Submission does not contain any health, medical, or disease claim that you cannot personally substantiate, and does not present individual results as typical;
  • (d) if your User Submission relates to your experience with our Products, you will conspicuously disclose any material connection between you and us — including any payment, free Product, discount, employment relationship, or other consideration you have received — consistent with the FTC Endorsement Guides (16 C.F.R. Part 255); and
  • (e) you are at least eighteen (18) years old.

We may, but are not obligated to, monitor, edit, decline to publish, or remove any User Submission, including any User Submission that we believe contains a disease claim, false statement, or content that violates these Terms or applicable law. Reviews on the Site reflect the personal experiences of individual customers and are not a substitute for medical advice. Individual results vary.

SECTION 17 - PERSONAL INFORMATION; PRIVACY

Your submission of personal information through the Site is governed by our Privacy Policy (available at trygoodgrove.com/policies/privacy-policy), which is incorporated into these Terms by reference. By using the Site or placing an order, you also agree to the Privacy Policy. California residents and residents of other states with comprehensive privacy laws may have additional rights described in the Privacy Policy and at trygoodgrove.com/pages/your-privacy-choices.

SECTION 18 - ERRORS, INACCURACIES, AND OMISSIONS

Information on the Site or in the Service may, from time to time, contain typographical errors, inaccuracies, or omissions relating to Product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site or in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

If we discover a pricing error in a Product after you have placed an order but before we have shipped it, we will (i) contact you to confirm the correct price and obtain your consent to proceed at the correct price, or (ii) cancel the order and refund the original charge to the original payment method. As provided in Section 9(c), we are not obligated to honor a price that is the result of an obvious pricing error.

We undertake no obligation to update, amend, or clarify information on the Site or in the Service, except as required by law.

SECTION 19 - PROHIBITED USES

In addition to the prohibitions set forth elsewhere in these Terms, you are prohibited from using the Site or the Service:

  • (a) for any unlawful purpose;
  • (b) to solicit others to perform or participate in any unlawful act;
  • (c) to violate any federal, state, or local law, regulation, ordinance, or rule;
  • (d) to infringe any intellectual-property right of GoodGrove or any third party;
  • (e) to harass, abuse, defame, or threaten any person;
  • (f) to submit false or misleading information;
  • (g) to upload or transmit any virus, worm, malware, or any other code designed to interfere with or impair the operation of the Site or the Service;
  • (h) to use any robot, spider, scraper, automated bot, or similar automated means to access the Site, place orders, or scrape content;
  • (i) to purchase, attempt to purchase, or coordinate purchases of Products for resale through any unauthorized channel (in violation of Section 12);
  • (j) to reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Site or our software systems; or
  • (k) to interfere with or circumvent any security feature of the Site or the Service.

We reserve the right to terminate your access to the Site, the Service, and any active Subscription for violation of any of these prohibitions, with or without notice, in our reasonable judgment.

SECTION 20 - DISCLAIMER OF WARRANTIES; PRODUCT SPECIFICITY

Except as expressly set forth in these Terms and in the Refund Policy (including the 90-day Money-Back Guarantee described in Section 15), the Site, the Service, and the Products are provided "as is" and "as available." To the fullest extent permitted by applicable law, we expressly disclaim all representations, warranties, and conditions of any kind, whether express or implied, arising from use, usage of trade, or course of dealing, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, non-infringement, title, or that the Site will be uninterrupted, secure, or error-free.

We do not warrant that the Products will achieve any particular health, wellness, or lifestyle result. Statements regarding the Products have not been evaluated by the Food and Drug Administration; the Products are not intended to diagnose, treat, cure, or prevent any disease.

Nothing in this section modifies or limits:

  • (a) any express representation we make in the Refund Policy or in Product descriptions, including the 90-day Money-Back Guarantee;
  • (b) any right you have under applicable law (including the Magnuson-Moss Warranty Act) that cannot be disclaimed; or
  • (c) our liability for personal injury or death caused by our gross negligence or willful misconduct, as required by Cal. Civ. Code Section 1668 and similar laws.

Some states do not allow the disclaimer of implied warranties, in which case the foregoing disclaimer will apply only to the fullest extent permitted in your state.

SECTION 21 - LIMITATION OF LIABILITY — $500 CAP

To the fullest extent permitted by applicable law, in no event will GoodGrove, our parent, subsidiaries, affiliates, officers, directors, employees, agents, contractors, suppliers, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost savings, loss of data, or loss of goodwill, arising out of or related to these Terms, the Site, the Service, any Subscription, or any Product, even if we have been advised of the possibility of such damages.

In no event will our total aggregate liability arising out of or related to these Terms, the Site, the Service, any Subscription, or any Product exceed the greater of (i) the amount you have paid to GoodGrove for the Product(s) giving rise to the claim, or (ii) five hundred U.S. dollars (US$500).

The foregoing limitations do not apply to:

  • (a) liability for fraud or intentional misrepresentation;
  • (b) liability for personal injury or death caused by our gross negligence or willful misconduct; or
  • (c) any liability that cannot be excluded or limited under applicable law.

Some states do not allow the exclusion or limitation of certain damages, in which case the foregoing limitations will apply only to the fullest extent permitted in your state.

NEW JERSEY RESIDENTS: Nothing in these Terms is intended to violate any clearly established legal right under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act (N.J.S.A. Section 56:12-15 et seq.). To the extent any provision is found inconsistent with such rights, that provision will not apply to a New Jersey resident.

SECTION 22 - INDEMNIFICATION

You agree to defend, indemnify, and hold harmless GoodGrove and our parents, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and assigns (the "Indemnified Parties") from and against any and all claims, demands, actions, liabilities, judgments, settlements, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • (a) your breach of these Terms or any policy incorporated by reference;
  • (b) your violation of any applicable law or the rights of any third party;
  • (c) your User Submissions;
  • (d) your misuse of the Site, the Service, any Subscription, or any Product; or
  • (e) your fraudulent or intentional misconduct.

Notice; right to assume defense; cooperation. We will give you prompt written notice of any claim for which we seek indemnification under this section. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter for which you would otherwise be required to indemnify us, in which case you agree to fully cooperate with our defense at your reasonable expense and not to settle any such claim without our prior written consent.

Cap. Your aggregate indemnification obligation under this Section 22 is subject to the same limitations set forth in Section 21 (Limitation of Liability), provided that this cap does not apply to claims arising from your fraud, intentional misconduct, or infringement of a third party's intellectual-property rights.

Carve-out. This section does not require you to indemnify any Indemnified Party for that party's own gross negligence, willful misconduct, or fraud.

SECTION 23 - FORCE MAJEURE

Neither party will be liable for any delay or failure to perform under these Terms to the extent the delay or failure results from causes beyond the affected party's reasonable control, including: acts of God; natural disasters (including drought, flood, fire, hurricane, earthquake, and severe weather); epidemics, pandemics, and public-health emergencies; labor disputes, strikes, and work stoppages; supply-chain disruptions, raw-material or ingredient shortages, and manufacturing-facility outages; governmental actions, sanctions, embargoes, and export controls; war, terrorism, civil unrest, and riot; failures or congestion of telecommunications, internet, hosting, or payment-processor systems; and carrier delays, lost or stolen shipments, and customs delays.

Performance will be excused for the duration of the event, and the affected party will use commercially reasonable efforts to resume performance promptly upon resolution. For Subscriptions, we may pause shipments for the duration of the event without liability.

SECTION 24 - LIMITATION ON TIME TO FILE CLAIMS (STATUTE OF LIMITATIONS)

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms, the Site, the Service, any Subscription, or any Product must be commenced within one (1) year after the claim accrues. If not commenced within that period, the claim is permanently barred.

This section does not apply to the extent prohibited by the law of your state. NEW JERSEY RESIDENTS: this section does not modify your rights under N.J.S.A. Section 56:12-15 et seq.

SECTION 25 - MANDATORY BINDING ARBITRATION; FAA

Please read this section carefully. It affects your legal rights, including your right to sue in court and to have a jury trial. You have the right to opt out of this section within thirty (30) days of first agreeing to these Terms, as described below.

Federal Arbitration Act

This section is governed by the Federal Arbitration Act, 9 U.S.C. Sections 1–16, and federal arbitration law.

Scope

Any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Refund Policy, the Shipping Policy, the Subscription & Cancellation Policy, the Mobile Messaging Terms, the Authorized Resale Policy, the Site, the Service, any Subscription, or any Product, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (a "Dispute"), shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at adr.org), as modified by these Terms.

Notice of Dispute and Informal Resolution

Before commencing arbitration, the party initiating must send a written Notice of Dispute to the other party. Notices to GoodGrove must be sent to: Arven Brands LLC, Attn: Legal Department, 418 Broadway, Ste N, Albany, NY 12207, or by email to legal@trygoodgrove.com. The Notice of Dispute must include:

  • (a) the claimant's full name, address, and email;
  • (b) a description of the claim; and
  • (c) the relief sought.

The parties shall engage in good-faith efforts to resolve the Dispute for thirty (30) days before either party may initiate arbitration. The 30-day period tolls any applicable statute of limitations, including the one-year period in Section 24.

Arbitration Procedure

Arbitration shall be conducted by a single arbitrator selected per AAA Consumer Rules. The arbitration shall be conducted in New York County, New York, or via video conference, at the consumer's election. Either party may appear by phone or video. The arbitrator's award is final and binding except as required by the FAA. Judgment on the award may be entered in any court of competent jurisdiction.

Fees

Each party will pay its own attorneys' fees and costs except as provided by AAA Consumer Rules and applicable law. We will pay the AAA filing fees, administrative fees, and arbitrator fees that the AAA Consumer Rules require us to pay.

Carve-Outs

Notwithstanding this section:

  • (a) either party may bring an individual action in small-claims court of competent jurisdiction over the parties so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction;
  • (b) either party may seek temporary or preliminary injunctive relief in court to prevent imminent or irreparable harm pending the appointment of an arbitrator; and
  • (c) claims for intellectual-property infringement brought by GoodGrove (for example, trademark or copyright claims arising from unauthorized resale or counterfeiting) may be brought in court.

30-Day Opt-Out

You may opt out of this Section 25 within thirty (30) days of first agreeing to these Terms by sending written notice to: Arven Brands LLC, Attn: Legal Department, 418 Broadway, Ste N, Albany, NY 12207, or by email to legal@trygoodgrove.com, including:

  • (i) your full name;
  • (ii) the email address associated with your Account or order;
  • (iii) the order number, if applicable; and
  • (iv) a clear statement that you wish to opt out of the arbitration agreement in Section 25.

An opt-out from Section 25 does not affect any other provision of these Terms, including Section 26 (Class Action Waiver), Section 27 (Mass Action Waiver), Section 28 (Jury Trial Waiver), or Section 31 (Governing Law and Venue).

Survival

This Section 25 survives termination of these Terms and any cancellation of your Account or Subscription.

SECTION 26 - CLASS ACTION WAIVER

You and GoodGrove agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, representative, collective, or private-attorney-general action or proceeding. Unless both you and GoodGrove agree otherwise in writing, no arbitrator or court may consolidate more than one person's claims or preside over any form of class, representative, or collective proceeding. You waive any right to participate in a class action, serve as a class representative, act as a private attorney general, or join or consolidate claims with any other person or entity.

If a court of competent jurisdiction finds this Section 26 unenforceable as to a particular claim, that claim — and only that claim — shall be severed from Section 25 and litigated in the courts identified in Section 31 (Governing Law and Venue); the remainder of Section 25 shall remain in effect for all other claims.

SECTION 27 - MASS ACTION WAIVER

A "Mass Action" means twenty-five (25) or more similar arbitration demands filed within one hundred eighty (180) days, where the demands are coordinated by the same or affiliated counsel or share substantially the same factual and legal claims.

If a Mass Action is asserted:

  • (a) claims shall be grouped in batches of no more than two hundred (200) claimants;
  • (b) only one batch shall proceed at a time;
  • (c) a separate arbitrator shall be appointed for each batch;
  • (d) the parties shall meet and confer in good faith to coordinate scheduling;
  • (e) the party initiating the Mass Action shall bear the cost of administering the batching procedure to the extent permitted by AAA Consumer Rules; and
  • (f) any claim that is not selected for the active batch is tolled (with the statute-of-limitations and the one-year period in Section 24 equitably tolled) until that claim is reached in batching order.

The arbitrator(s) shall enforce this Section 27 and may sanction parties or counsel who file claims in violation of it.

SECTION 28 - JURY TRIAL WAIVER

To the fullest extent permitted by law, you and GoodGrove each waive any right to a trial by jury in any action, proceeding, or claim arising out of or relating to these Terms, the Site, the Service, any Subscription, or any Product. This waiver applies to claims that are not arbitrable under Section 25 and to actions filed in any court of competent jurisdiction, including small-claims-court matters, except where waiver of jury trial is prohibited by applicable law.

SECTION 29 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

If any provision of Section 25 (Mandatory Arbitration), Section 26 (Class Action Waiver), Section 27 (Mass Action Waiver), or Section 28 (Jury Trial Waiver) is found unenforceable, the remaining provisions of those Sections shall remain in full force and effect to the maximum extent permitted by applicable law, except that if a court of competent jurisdiction finds the Class Action Waiver in Section 26 unenforceable as to a particular claim, that claim (and only that claim) shall be severed from Section 25 and litigated in the courts identified in Section 31; the remainder of Section 25 shall remain in effect for all other claims.

SECTION 30 - TERMINATION; SURVIVAL

These Terms remain in effect until terminated by you or us. You may terminate by ceasing to use the Site and cancelling any active Subscription per Section 11. We may terminate or suspend your access to the Site, the Service, or any Subscription at any time, with or without notice, if we determine in our reasonable judgment that you have breached these Terms, engaged in fraudulent or abusive activity, or violated applicable law.

On termination, your obligation to pay all amounts owed for accepted orders survives, and the following Sections survive termination of these Terms or any cancellation of your Account or Subscription: Section 12 (Channel Restriction), Section 16 (User Comments, Reviews, and Submissions — license grants), Section 21 (Limitation of Liability), Section 22 (Indemnification), Section 24 (Limitation on Time to File Claims), Section 25 (Mandatory Arbitration), Section 26–28 (Class Action Waiver, Mass Action Waiver, Jury Trial Waiver), Section 31 (Governing Law and Venue), and Section 32 (Entire Agreement).

SECTION 31 - GOVERNING LAW AND VENUE

Federal Arbitration Act. Section 25 (Mandatory Arbitration), Section 26 (Class Action Waiver), and Section 27 (Mass Action Waiver) are governed by the Federal Arbitration Act, 9 U.S.C. Sections 1–16, and federal arbitration law.

Substantive law. Except as preempted by the FAA, these Terms and any dispute arising out of or related to these Terms are governed by the substantive laws of the State of New York, without regard to conflict-of-laws principles.

Venue for non-arbitrable claims. Any claim that is not subject to arbitration (including any claim for injunctive relief brought before arbitration is initiated and any claim brought by a customer who has timely opted out of Section 25) shall be filed exclusively in the state or federal courts located in New York County, New York, and you and we consent to the personal jurisdiction of those courts.

Small-claims court carve-out. Notwithstanding the foregoing, you or we may bring an individual action in a small-claims court of competent jurisdiction over the parties, so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction.

SECTION 32 - ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, Subscription & Cancellation Policy, Mobile Messaging Terms, and Authorized Resale Policy (each as posted on the Site and as may be updated from time to time, collectively the "Incorporated Documents"), constitute the entire agreement between you and GoodGrove regarding the subject matter hereof and supersede all prior or contemporaneous agreements, whether oral or written. No oral modification of these Terms is binding.

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision. Any ambiguity in these Terms shall not be construed against the drafting party. Headings in these Terms are for convenience only and do not affect interpretation. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and us. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms or any of our rights or obligations at any time, including in connection with a merger, acquisition, sale of assets, financing, or by operation of law, by providing notice on the Site or by email to the address on your Account.

Electronic Communications. You consent to receive communications from us electronically (including by email and, if you have opted in, by SMS) and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-Sign Act, 15 U.S.C. Section 7001) and the Uniform Electronic Transactions Act as adopted in your state.

SECTION 33 - CHANGES TO THESE TERMS

We may modify these Terms from time to time. For material changes — including changes to Section 11 (Subscriptions), Section 20 (Disclaimer of Warranties), Section 21 (Limitation of Liability), Section 24 (Statute of Limitations), Section 25 (Arbitration), Section 26 (Class Action Waiver), Section 27 (Mass Action Waiver), or Section 28 (Jury Trial Waiver) — we will provide reasonable advance notice (i) by email to the address on your Account, and (ii) by posting a notice on the Site and updating the "Last Updated" date, before the changes take effect for active Subscription customers.

Your continued use of the Site or any active Subscription after the effective date of a modification constitutes acceptance of the modified Terms. You may cancel your Subscription at any time before the effective date if you do not agree to a modified Term. Modifications do not apply retroactively to any claim that has already accrued. Modifications to Section 25 (Arbitration), Section 26 (Class Action Waiver), Section 27 (Mass Action Waiver), or Section 28 (Jury Trial Waiver) do not apply to disputes already submitted to arbitration or for which a Notice of Dispute has been delivered.

SECTION 34 - CONTACT INFORMATION; NOTICES

Questions, comments, or notices regarding these Terms or our Products may be directed to:

Arven Brands LLC
418 Broadway, Ste N
Albany, NY 12207

Email contacts:

Business hours. Customer support is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays. We do not publish a customer-support phone line. We will not require you to call a live representative for any cancellation, refund, or routine support matter.

SMS / Mobile Messaging Opt-Out. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message we send. See Section 13 (Mobile Messaging) and the Mobile Messaging Terms.

California Residents (Cal. Civ. Code Section 1789.3). The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

California Privacy Rights / CCPA. California residents and residents of other states with comprehensive privacy laws may submit privacy requests at trygoodgrove.com/pages/your-privacy-choices or by emailing privacy@trygoodgrove.com. See the Privacy Policy for full details.